Welcome to hobbs., the host of cool.

Return & Exchange Policy

Return & Exchange Policy

hobbs. wants you to be excited with your purchase, in the event that you are not delighted, return the unused item with price tags attached, having not been worn, altered or washed and in its original condition and packed in the original product packaging, along with a copy of the sales receipt.

The item must be returned within 10 business days after being received, you may request an exchange or Web/Store credit, less shipping costs.

The customer is responsible for all shipping costs associated with exchanges, unless hobbs. has sent the incorrect or damaged item or an incorrect size from the order.

Refunds are not permitted unless hobbs. incorrectly has sent the wrong, damaged item, or incorrect size from the order and the customer chooses not to receive an exchange or replacement.

SALE ITEMS ARE A FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED.

HATS, JEWELRY AND ACCESSORIES ARE NOT ELIGIBLE FOR RETURN.

Send returns/exchanges to:

hobbs.
Att: Returns/Exchange
700 Massachusetts St.
Lawrence, Ks. 66044

Web/Store Credits

Upon receipt of the merchandise and meeting the return criteria, you will be issued a Web/Store credit that can be used to purchase products online at hostofcool.com or at our store: hobbs.

Web credits may be redeemed Only over the phone by calling hobbs. at 785-331-4622 or faxing the credit or to 785-331-0512. Of course, you could physically use the credit at the store.

Cancellation of Orders

You may only cancel your order via phone, or fax, up to the time the order is shipped.  You cannot cancel your order via email.

If the order has been processed and shipped, you cannot cancel the order.  You can only return the order for a Web/Store credit.  You are responsible for shipping costs to and from hobbs.

Out of Stock

In the event that part of your order is out of stock, hobbs. will remove the out of stock item from your order and ship the remaining on order items.  Of course, you would not be charged for the removed items.

By browsing and/or using this web site, you acknowledge that you have read, understand and agree to be bound by these terms and conditions, including the Return/Exchange policy